If for any reason you need to cancel your event, you may do so without penalty up to 3 days (72 hours) prior to the event. Please note all payments received before the cancellation are non-refundable, and customers will be responsible for time and event costs incurred up to the time of cancelation.
If you must reschedule your event for any reason, this is possible up to 3 days (72 hours) prior to the event. All costs will be transferable to the revised date. Please note you can only reschedule once without penalty.
Please reach us at support@adoras.ch if you cannot find an answer to your question below.
Yes! This is a great way to incorporate different styles and to save on money.
Yes! We work closely with our suppliers to offer décor items to our clients at a reduced price.
After our consultation is complete and we have agreed on a design, our consultants will be able to offer you a quotation that will include the base fee, closing fee, and any preselected décor. A down-payment will be required to begin the project, and after the event, the remainder will be invoiced.
We believe in transparency, especially around payment. All costs will be explained prior to billing and will require a signoff from the customer. This avoids any miscommunication or unforeseen expenses.
This depends on the size and detail of the event. Ideally, we would need 3-4 weeks notice, however miracles do happen, and for less complicated events we can manage with 2 week notice. Please note, additional costs could be incurred if speciality items must be ordered.
Our service includes formulating a design concept, acquiring all necessary items, assembling the décor, and the removal after the event. Additional services are available such as clean up and guest services but are not included in the base fee.
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